Refund policy

Refund Policy

Last updated: 2026-08-27

At Calyra, we want you to feel confident trying our products. This Refund Policy explains how our guarantee works and applies to all current and future Calyra products, unless a specific product page states otherwise.

Our Guarantee — 75 Days, Two Ways

Every Calyra product purchase is covered by our guarantee for 75 days from the date of purchase (or delivery, for the Comfort Guarantee — see below), made up of two parts:

The Results Guarantee You have 60 days to try any Calyra product. If you are not satisfied with your results, you may request a full refund. You do not need to return the product — you may keep it. If you are still deciding at day 60, you have an additional 15 days (75 days total) to make your decision before requesting a refund.

The Comfort Guarantee If a Calyra product causes irritation, discomfort, or you are otherwise dissatisfied at any point during your 75-day window, you may stop using it and contact us for a refund. As with the Results Guarantee, you do not need to send the product back.

Together, these make up Our Guarantee: however a Calyra product doesn't work out for you — whether it simply isn't the right fit, or something about it doesn't agree with you — you're covered for 75 days, no return required.

How to Request a Refund

To request a refund under either guarantee:

  1. Contact us at getcalyra@gmail.com within 75 days of your original purchase date.
  2. Include your order number and the email address used at checkout.
  3. Refunds are processed to the original payment method within 3-5 business days of approval.

Subscription Orders

If you are enrolled in a Calyra subscription plan:

  • Each shipment is covered individually by Our Guarantee, calculated from the date that shipment was delivered.
  • You may skip, pause, or cancel your subscription at any time before your next scheduled billing date. Instructions for managing your subscription are available at subscription managment link or by contacting getcalyra@gmail.com.
  • Cancelling your subscription does not automatically trigger a refund for prior shipments; refund requests for past orders are handled under Our Guarantee above.

What Isn't Covered

  • Requests made more than 75 days after the original purchase date.
  • Products purchased through unauthorized third-party resellers.

Shipping Costs

Since you do not require the product to be returned, there are no return shipping costs to the customer.

Questions

If you have questions about this policy or your order, contact us at getcalyra@gmail.com

This policy is provided as a starting template based on Calyra's stated guarantee terms and should be reviewed by a qualified attorney before publishing, to ensure compliance with applicable consumer protection and refund laws in the jurisdictions where you sell.